Automated call service

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Automated call service

Automated Phone Calls for Businesses

Reach more customers faster. Trigger automated alerts, reminders, and more with Exotel’s automated calling system.


What are automated calls?

An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.
Automated calls are very versatile, and can be used for many things like call blasts, reminders, follow-ups, event-based calls, and feedback. They allow you to optimise and reduce the number of support tickets.Another interesting adoption of call automation is by political parties to garner support.


Features of automated phone calls

No setup costs

There is no special equipment needed to use automated calls, and there are no associated setup costs.

Call recording

Make informed decisions with the help of call recordings

Call scheduling

Schedule automated calls much ahead of time, at any optimal date and time of the day.

Detailed reporting

Get detailed real-time analytics of all the calls made from your dashboard.

Unlimited channels

Have multiple parallel calls using the same the number. All the calls will be there on your dashboard irrespective of whether you answered them or not.

CRM integration

Integrate our APIs seamlessly with all the leading CRMs in the market.

How have businesses used automated calls?

An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.

  • Reminders
    Schedule automated calls reminding customers about payments, appointments, bookings and more.
  • Transactional alerts
    Use automated calls to keep the customer informed in case of large online or cash transactions. This helps in detecting any fraudulent transactions.
  • Notifications
    Alert customers about important notifications by implementing automated calls in your customer workflow.
  • Feedback
    Value the opinions of your customers by collecting customer feedback using IVR automated calls. Easily map this data onto your CRM using API Integrations.
  • Surveys
    Gather important data for marketing or product by using personalized automated calls. They are by far the most cost-effective way of collecting such data.
  • Trigger events
    You can use automated calls to trigger an action like cancellation, balance enquiry and more.

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